Gaming Should Always Stay Fun
pokk is committed to providing a safe, transparent, and responsible gaming environment for every player in Bangladesh. Our built-in tools help you stay in control — from deposit limits and session timers to full self-exclusion options. Gaming at pokk is entertainment, and we intend to keep it that way.
A Platform Built Around Player Safety
Responsible gaming is not a checkbox at pokk — it is a core principle embedded into every layer of the platform. We believe every player in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh deserves a gaming experience that is fair, transparent, and firmly within their control.
pokk is designed for entertainment. Placing a bet should feel like an enjoyable leisure activity, not a source of stress or financial pressure. When gambling stops being fun, pokk's tools are here to help you step back, reassess, and regain control — without judgment and without delay.
All pokk accounts are protected by age verification at the point of registration. Players must confirm they are 21 years of age or older to open an account. pokk's compliance team conducts ongoing account reviews to ensure this requirement is maintained across the platform at all times.
If you are ever concerned about your own gambling habits, or those of someone you know, the tools and guidance on this page are available to you at any time. You do not need to be in crisis to use them — proactive use of our responsible gaming features is encouraged for every player.
Gambling Is Not a Way to Make Money
Gambling outcomes are determined by random number generators and statistical probabilities. No strategy, system, or sequence of bets can guarantee a profit. Never gamble with money you cannot afford to lose, and never chase losses in an attempt to recover previous wagers. Only play with funds set aside specifically for entertainment purposes.
Age Restriction: pokk strictly enforces a minimum age of 21 years for all players. Any account found to belong to a person under 21 will be immediately suspended and all funds returned to the verified payment source. Please keep your login credentials private and ensure no one under 21 can access your pokk account.
Set a Time Budget: Before each session, decide how long you will play and stick to it. pokk's session timer tool sends you a notification when your pre-set duration is reached. Taking regular breaks — even 10 to 15 minutes — helps maintain perspective and keeps gaming enjoyable.
Tools Designed to Keep You in Control
Every pokk account comes with a full suite of responsible gaming controls, accessible directly from your account dashboard at any time — no waiting period, no approval required for most features.
Deposit Limits
Set a daily, weekly, or monthly cap on the total amount you can deposit into your pokk account. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Lowering a limit takes effect immediately; raising one requires a 7-day cooling-off period to protect against impulsive decisions.
Session Time Limits
Define the maximum time you want to spend in a single gaming session. When the timer expires, pokk will display a reminder and, if you have configured it, automatically log you out of your account. Session time limits reset each calendar day and can be adjusted freely within the lower boundary of your current setting.
Time-Out (Cool-Off Period)
A time-out temporarily suspends your pokk account for a chosen period — 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place bets. The time-out activates immediately upon request and cannot be reversed before the chosen period expires. This tool is ideal when you feel you need a short break from gaming.
Self-Exclusion
If you feel that gambling is becoming a serious problem, pokk's self-exclusion option allows you to close your account for a minimum of 6 months, up to 5 years, or permanently. During self-exclusion, your account is frozen, all marketing communications are suspended, and you will be prevented from opening a new pokk account. Contact support to initiate self-exclusion.
Loss Limits
In addition to deposit caps, pokk allows you to set a maximum loss threshold per day, week, or month. Once your net losses reach the configured amount, you will not be able to place further bets until the limit period resets. Like deposit limits, lowering a loss limit is immediate; increases require a 7-day review period.
Reality Check Notifications
pokk can send you periodic in-session notifications summarising how long you have been playing, your net result for the session, and the total amount wagered. These reality checks — available at 15-minute, 30-minute, or 60-minute intervals — help you maintain an accurate picture of your gaming activity without disrupting your experience unnecessarily.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of income, background, or experience level. It does not always look like losing large sums of money — sometimes the signs are more subtle and emerge gradually over time. Awareness is the first and most important step toward addressing gambling-related harm.
pokk encourages all players to periodically review their own relationship with gambling. If any of the following warning signs feel familiar, we strongly encourage you to use one of pokk's responsible gaming tools, speak with our support team, or reach out to a professional support organisation.
You do not need to answer yes to every question on this list to seek help. A pattern of even two or three of these behaviours is a meaningful signal that it may be time to take a break and speak to someone.
Quick Self-Check Questionnaire
Answer these questions honestly. If you find yourself responding "yes" to three or more, consider using pokk's responsible gaming tools or speaking with a support professional. This questionnaire is for self-reflection only — it is not a clinical diagnostic tool.
If you answered yes to 3 or more questions, we encourage you to take a break using pokk's time-out feature and reach out to our support team at [email protected]. Seeking help early makes a meaningful difference.
Accessing Your Responsible Gaming Controls
All responsible gaming tools are built directly into your pokk account dashboard. No forms to complete, no waiting for approval — most controls activate the moment you save them.
Deposit Limit Setup
Navigate to Account → Responsible Gaming → Deposit Limits in your dashboard.
- Daily, weekly, monthly options
- Min limit: ৳500
- Reductions: instant effect
- Increases: 7-day wait
- SMS confirmation sent
Session Timer Setup
Navigate to Account → Responsible Gaming → Session Limits in your dashboard.
- Choose 30 min to 8 hours
- Pop-up warning at expiry
- Optional auto-logout
- Resets every calendar day
- Works on mobile & desktop
Time-Out Activation
Navigate to Account → Responsible Gaming → Take a Break in your dashboard.
- 24h, 48h, 7-day, 30-day
- Activates immediately
- Cannot be reversed early
- All marketing paused
- Withdrawals still processed
Self-Exclusion Request
Contact pokk support directly — self-exclusion cannot be self-served to ensure it is applied correctly.
- 6 months to permanent
- Email: [email protected]
- Applied within 24 hours
- Reinstatement review required
- Balance returned on closure
Keeping Under-21s Safe
pokk strictly enforces a minimum playing age of 21 years for all account holders. Age is verified at registration and again during the KYC process. Any account where the holder is found to be under 21 is immediately suspended, all funds are returned, and the account is permanently closed without exception.
If you share a device with family members — particularly younger siblings or children — we strongly recommend keeping your pokk login credentials private and enabling your device's parental control features. Never allow anyone under 21 to access your pokk account, even casually.
Parents and guardians in Bangladesh can use parental control software and mobile carrier-level filtering tools to restrict access to online gambling platforms. If you need guidance on specific tools available in Bangladesh, please contact the pokk support team and we will assist you with appropriate recommendations.
If you believe a minor has created a pokk account or has had access to your account without your permission, contact our support team immediately at [email protected]. We will investigate and act within 24 hours.
21+ Age Verification Policy
pokk verifies the age and identity of every player at the time of account creation. Players who cannot confirm they are 21 or older will not be permitted to deposit funds or access any real-money game on the platform. This policy is enforced without exceptions across all player accounts in Bangladesh.
You Are Never Alone
Whether you have a question about using pokk's responsible gaming tools or you need to speak with someone about a gambling concern, help is always available. Our support team is on duty 24 hours a day, 7 days a week, in English, at no cost to you.
Live Chat Support
Log in to your pokk account and access the live chat feature in your dashboard. Our support agents are available 24/7 (BST, UTC+6) and can help you activate any responsible gaming tool, discuss a concern confidentially, or initiate a self-exclusion request on your behalf.
Email Support
Prefer to write? Send your responsible gaming enquiry to [email protected]. Mark your subject line "Responsible Gaming" for priority handling. Our team responds to all responsible gaming emails within 2 hours, operating 24/7 on Bangladesh Standard Time.
Professional Support
If you feel your gambling has escalated beyond what our platform tools can address, we encourage you to reach out to a qualified mental health or addiction counselling service. Speaking with a professional is a sign of strength, and taking that step early significantly improves outcomes. Your wellbeing comes before any gaming activity.
Contact pokk Responsible Gaming Team
Our dedicated responsible gaming team is part of the wider 24/7 support operation. All enquiries are handled with complete confidentiality. You will never be judged for reaching out — we are here to help.
Response time: within 2 hours | Operating hours: 24/7 (BST, UTC+6)
Ready to Play — on Your Own Terms?
pokk is here for entertainment. Set your limits, use our tools, and enjoy cricket betting, slots, and live casino games knowing that your account has the safeguards you need.