pokk Terms & Conditions

These Terms & Conditions ("Terms") constitute the entire agreement between you ("the Player", "you", "your") and pokk ("pokk", "we", "us", "our") in relation to your use of the pokk online betting and gaming platform accessible at pokk.net ("the Platform"). These Terms apply to all products and services offered on the Platform, including but not limited to sports betting, live casino games, slot games, crash games, and any loyalty or rewards programmes.

These Terms are written in English and shall be interpreted under English-language legal conventions. Where any translation is provided for informational convenience, the English version shall take precedence in all matters of interpretation or dispute.

pokk reserves the right to update or amend these Terms at any time. Where material changes are made, pokk will notify registered players via their registered email address or via a notice displayed prominently on the Platform. Continued use of the Platform following notification of any change constitutes acceptance of the revised Terms.

These Terms should be read alongside pokk's Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and pokk.

To be eligible to register and maintain an account with pokk, you must satisfy all of the following conditions at all times:

• You are at least 21 years of age.
• You are a natural person (corporate or institutional accounts are not permitted).
• You are acting on your own behalf and not as an agent or representative of any third party.
• You have not previously been excluded from the pokk Platform or any affiliated service.
• You are not registered as a self-excluded player with pokk or any responsible gaming organisation to which you have voluntarily submitted a self-exclusion request.
• You have not been diagnosed with, or are not currently receiving treatment for, a gambling addiction or related disorder that would render your participation in real-money gaming harmful to your wellbeing.
• You understand and accept the risks associated with real-money gambling, including the risk of losing funds deposited to the Platform.

During registration, you are required to provide accurate, complete, and current personal information including your full legal name, date of birth, residential address, email address, and mobile phone number. Providing false or misleading information at registration is a material breach of these Terms and will result in immediate account suspension and forfeiture of any balance held.

pokk reserves the right to request supporting documentation to verify your identity, age, and address at any stage of the account lifecycle. Documents commonly requested include a valid national identity card (NID), passport, utility bill, or bank statement dated within the previous 90 days. Failure to provide requested documentation within the stipulated timeframe may result in account restriction or closure.

Each player is permitted to hold exactly one (1) pokk account. Operating multiple accounts — whether under the same or different personal details — is strictly prohibited and constitutes grounds for permanent account closure and forfeiture of all associated balances.

You are solely responsible for maintaining the security and confidentiality of your pokk account credentials, including your username and password. You must not share your login details with any other person, and you must not permit any third party to access your account on your behalf.

pokk strongly recommends that all players enable two-factor authentication (2FA) on their account. Instructions for enabling 2FA are available within your account security settings. Enabling 2FA significantly reduces the risk of unauthorised access.

If you suspect that your account credentials have been compromised or that an unauthorised party has accessed your account, you must notify pokk support immediately via live chat or by email to [email protected]. pokk will take prompt action to secure your account upon receipt of a verified security report.

pokk is not liable for losses resulting from unauthorised account access where the Player has failed to maintain reasonable account security standards, including but not limited to sharing credentials, using easily guessable passwords, or failing to log out from shared devices.

Your account balance reflects real-money funds deposited by you plus any bonus credits legitimately credited to your account, minus any wagers placed and any withdrawals processed. Your balance is denominated entirely in Bangladeshi Taka (BDT ৳). pokk does not hold player funds in an interest-bearing account, and no interest accrues on any account balance.

Accounts that remain inactive (no login, deposit, or wagering activity) for a continuous period of twelve (12) months or more may be classified as dormant. pokk will notify the registered email address associated with a dormant account before applying any dormancy administration fee. The fee, where applicable, will not reduce your balance below zero.

All deposits and withdrawals on the pokk Platform are processed in Bangladeshi Taka (BDT ৳). There is no currency conversion at any stage of the transaction process. The following payment methods are currently accepted for deposits and withdrawals:

• Mobile Financial Services: bKash, Nagad, Rocket, Upay
• Bank Transfer: Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank
• International Cards: Visa, Mastercard

The minimum deposit amount is ৳100. The minimum withdrawal amount is ৳500. Maximum transaction limits vary by payment method and account verification status; current limits are displayed within your account dashboard at the time of transaction.

bKash and Nagad deposits are credited to your pokk balance in under sixty (60) seconds under normal operating conditions. Bank transfer deposits may take up to two (2) banking business days to settle depending on the originating bank's processing schedule.

Withdrawals for fully KYC-verified accounts are processed within fifteen (15) minutes on average for mobile financial service methods. Bank transfer withdrawals may take one (1) to three (3) banking business days. pokk will always return withdrawal funds to the same payment method used for the most recent deposit wherever technically possible, in compliance with anti-money laundering obligations.

pokk reserves the right to request additional verification documentation before processing any withdrawal. This may include proof of payment method ownership (e.g., a screenshot of your registered bKash wallet number) or proof of address. Requests for verification documentation will not unreasonably delay withdrawals for compliant accounts.

Deposits that cannot be matched to a specific player account within five (5) business days will be returned to the originating payment method. pokk is not liable for delays caused by incorrect payment references or bank processing backlogs.

pokk offers various promotional incentives to new and existing players, including welcome bonuses, deposit match bonuses, free spins, cashback offers, and loyalty reward credits. All promotions are subject to the specific terms published alongside each offer as well as the general bonus conditions set out in this section.

Unless explicitly stated otherwise in the specific promotion terms, the following standard bonus conditions apply to all pokk promotional credits:

• Wagering Requirement: Bonus credits must be wagered a minimum of thirty (30) times the bonus amount before any winnings derived from that bonus may be withdrawn. For example, a ৳1,000 bonus requires ৳30,000 in qualifying wagers before withdrawal.
• Validity Period: Bonus credits and any associated free spins must be used within thirty (30) calendar days of being credited to your account. Unused bonus credits and associated winnings will expire automatically at the end of the validity period.
• Game Contribution Rates: Not all games contribute equally toward wagering requirements. Slot games typically contribute 100%. Live casino table games contribute 10%. Crash games contribute 50%. Sports bets contribute 20%. The contribution rate for any specific game is displayed within the game lobby and the promotion terms page.
• Maximum Bonus Bet: While a bonus is active, the maximum permitted stake per bet or spin is ৳500, regardless of your total account balance. Wagers exceeding this limit while a bonus is active may be voided at pokk's discretion.
• Maximum Withdrawal from Bonus Winnings: Winnings generated from bonus funds are capped at five times (5x) the original bonus amount unless the specific promotion states a higher cap. Winnings exceeding this cap will be removed when the bonus is cleared.

pokk reserves the right to withdraw, modify, or cancel any promotion at any time without prior notice. Where a promotion is cancelled after a player has already met part of the wagering requirement, pokk will honour a proportional credit at its discretion.

Bonuses are personal to the account holder and may not be transferred to another account. Any attempt to abuse the bonus system — including but not limited to opening multiple accounts to claim the same bonus, using automated software, or colluding with other players to generate artificial wagering volume — will result in immediate account suspension and forfeiture of all associated balances.

All bets and game outcomes on the pokk Platform are governed by the specific rules published for each product category. Players are responsible for familiarising themselves with the applicable rules before placing any wager. General gaming rules applicable across all pokk products are as follows:

• All bets are final once confirmed by the Platform. pokk does not accept requests to cancel or amend confirmed wagers except in cases of manifest technical error attributable to pokk.
• In the event of a disconnection during a live casino session or an in-play sports bet, the outcome of the session or event will be determined by pokk's server-side records, which are authoritative. pokk is not liable for losses caused by internet connectivity issues outside of pokk's infrastructure.
• Odds and game return-to-player (RTP) percentages are displayed within each product's dedicated section. pokk may update odds and RTP rates in line with its operating requirements; updated rates apply to future bets and sessions only.
• pokk reserves the right to void any bet placed on a market affected by a clear pricing error, system malfunction, or where the integrity of the event is in question. Players will be notified and their stake refunded in the event of a void.
• Maximum payout limits per event, game session, or calendar day apply and are detailed within each product area. Where a win exceeds the applicable maximum payout, the excess amount above the cap will not be credited.

For cricket and other sports betting markets, pokk follows industry-standard rules on event postponements, abandonments, and walkovers. Where an event is abandoned before a result is determined, bets will generally be voided unless specific market rules state otherwise. Full sports betting rules are available in the Sports Betting Rules section of the Platform.

All slot, crash, and live casino games on the pokk Platform use certified random number generation (RNG) technology. Game outcomes are statistically independent, meaning the result of any previous round has no influence on the outcome of any future round.

pokk is committed to promoting responsible gambling practices among all players. The Platform provides the following tools to help players manage their gambling activity:

• Deposit Limits: Set daily, weekly, or monthly deposit caps from within your account settings. Limits take effect immediately when set at a value lower than your current limit.
• Session Time Reminders: Configure reminders that notify you after a specified duration of uninterrupted play.
• Cool-Off Period: Take a break from the Platform for a period of 24 hours, 7 days, or 30 days. During a cool-off period your account remains open but you cannot deposit or wager.
• Self-Exclusion: Permanently exclude yourself from the pokk Platform. Self-exclusion requests are processed within 24 hours and cannot be reversed for a minimum of six (6) months.

pokk does not extend credit to players. If you feel you are spending more than you can afford, or if gambling is negatively impacting your relationships, work, or mental health, please contact our 24/7 support team via live chat or email at [email protected] and request access to our responsible gaming tools.

Full details of pokk's responsible gaming programme, including self-assessment questionnaires and links to support resources, are available on the Responsible Gaming page.

pokk employs 256-bit SSL encryption across all Platform communications, two-factor authentication, new-device login alerts, and automated fraud detection systems to protect player accounts and funds. Despite these measures, no online system is completely immune to security threats, and players share the responsibility for maintaining good security hygiene on their own devices.

The following activities are strictly prohibited and will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

• Using software, bots, scripts, or any automated means to interact with the Platform.
• Colluding with other players to manipulate game outcomes or betting markets.
• Exploiting software bugs, pricing errors, or system vulnerabilities. Any such vulnerability must be reported to pokk support immediately upon discovery.
• Using the Platform in connection with any form of money laundering, terrorist financing, or other financial crime.
• Providing false identity information or using another person's payment method without their express consent.
• Circumventing responsible gaming restrictions including self-exclusion by opening new accounts.

pokk cooperates fully with law enforcement and regulatory authorities in connection with any investigation into suspected financial crime or fraudulent activity on the Platform. Player information may be disclosed where required by applicable law.

pokk collects and processes personal data in accordance with its Privacy Policy, which forms an integral part of these Terms. By registering an account, you consent to the collection, storage, and processing of your personal data as described in the Privacy Policy.

Personal data collected by pokk is used for account management, identity verification, payment processing, fraud prevention, customer support, and the delivery of personalised promotional communications where you have opted in to receive them. pokk does not sell personal data to third parties.

You may request access to, correction of, or deletion of your personal data at any time by contacting pokk support. Requests will be processed within 30 days. Please note that certain data may be retained for periods required by applicable anti-money laundering and financial regulations, even where a deletion request is made.

All content on the pokk Platform — including but not limited to the pokk brand name and logo, website design, graphics, software, game interfaces, text, and promotional materials — is the property of pokk or its content licensors and is protected by applicable intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial entertainment purposes only. This licence does not permit you to copy, reproduce, distribute, publicly display, modify, or create derivative works from any Platform content without pokk's prior written consent.

Game software and content provided by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi remains the intellectual property of those respective studios and is governed by their own licences. pokk makes no representations regarding the intellectual property rights of third-party game providers beyond confirming that pokk holds valid commercial licences to distribute their content on the Platform.

To the fullest extent permitted by applicable law, pokk's aggregate liability to any player arising out of or in connection with the use of the Platform shall not exceed the total value of funds deposited by that player to their pokk account in the twelve (12) months immediately preceding the event giving rise to the claim.

pokk expressly excludes all liability for:

• Loss of profits, loss of opportunity, or any other indirect or consequential losses arising from use of the Platform.
• Losses caused by force majeure events including natural disasters, government actions, telecommunications failures, or other circumstances beyond pokk's reasonable control.
• Losses arising from internet connectivity failures on the player's side.
• Any reliance placed on information published on the Platform that is subsequently found to be inaccurate due to technical error.

Nothing in these Terms excludes or limits pokk's liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded by law.

You may close your pokk account at any time by contacting support via live chat or email. Before closure is processed, any outstanding wagering requirements on active bonuses will be forfeited and real-money balances will be returned to your registered withdrawal method following standard withdrawal processing times.

pokk reserves the right to suspend or permanently close any player account without prior notice where it has reasonable grounds to believe that:

• The player has breached any provision of these Terms.
• The player is under the age of 21.
• The player's account is being used for fraudulent, money laundering, or otherwise illegal purposes.
• Continuing to operate the account would expose pokk to regulatory, legal, or reputational risk.

Where an account is closed by pokk due to a Terms breach, any balance attributable to bonus credits or wagering requirement manipulation will be forfeited. Real-money deposits not subject to active bonus conditions will be returned after completing verification procedures.

pokk is committed to resolving all player disputes fairly and transparently. If you have a complaint or dispute regarding any aspect of your pokk account, please contact the support team in the first instance via live chat or by email to [email protected]. The support team will acknowledge your dispute within 24 hours and aim to resolve it within five (5) business days.

All disputes must be raised within thirty (30) calendar days of the event or transaction giving rise to the complaint. Disputes raised outside this window may not be investigated. In all disputes relating to game outcomes, account balances, or transaction records, pokk's server-side records shall be treated as the authoritative source of truth.

Where a dispute cannot be resolved through direct support engagement, pokk's designated complaints resolution team will conduct an independent internal review and provide a written determination within fifteen (15) business days of escalation. pokk's determination will be final and binding unless the Player pursues an alternative legal remedy available under applicable law.

These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with applicable law. pokk operates as an entertainment platform serving players across Bangladesh and is committed to conducting its business in a manner consistent with applicable regulatory expectations in the markets where it provides services.

pokk may amend these Terms at any time. Where amendments are material — meaning they affect player rights, bonus conditions, payment terms, or eligibility criteria in a significant way — pokk will provide at least seven (7) days' prior notice by email to all registered players before the changes take effect.

Minor amendments, including corrections of typographical errors, clarifications of existing provisions, or updates to third-party payment partner names, may be made without prior notice and will take effect upon publication on the Platform.

The version date displayed at the top of this page and in the Table of Contents indicates when the current version of these Terms was last revised. Players are encouraged to review these Terms periodically to remain informed of their obligations and rights.

If you do not accept a material amendment to these Terms, you must cease using the Platform and may close your account before the amendment takes effect. Continuing to use the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms.

If you have any questions about these Terms & Conditions, or if you wish to exercise any rights described in this document, please contact the pokk support team using the details below. All communications should be made in English.

pokk's website is located at pokk.net. Correspondence regarding these Terms should reference your registered pokk account username and the specific clause or section to which your query relates, to ensure the fastest possible response from our team.